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Returns & Exchanges
At Venado, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Print Shipping Label
Once your request is approved, download and print the prepaid return shipping label provided via email.
3
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
4
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number to monitor your refund status.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing